Before you start
Ensure you have the details of the ceding plan and the client is loaded on the abrdn Wrap platform.
Step 1: Load total client view
Load the client profile from the summary page. If this is a new client please create a new client profile.
Step 2: Select single payment
If this is an existing Personal Portfolio select the three dots next to the Personal Portfolio and select “single payment”.
If your client does not hold a Personal Portfolio, please select the "new product" button.
Step 3: Confirm financial advice
Confirm whether any financial advice has been given, and select ‘Transfer in, yes’
Step 4: Confirm existing provider
- Confirm the details of the existing Personal Portfolio provider (Ceding scheme & Account number at custodian). Please note we cannot facilitate cash transfers for a Personal Portfolio, and the assets will need to be transferred in-specie.
- Provide a sort code, if relevant.
Step 5: Fill in details of existing assets
- Please populate the details and ownership of the existing assets to be re-registered and confirm the units to be transferred.
- You can also enter the tax book cost at this point, so any future capital gains reporting is accurate.
- If the existing provider is not present, please add the details manually using the plus button below the ceding scheme search bar.
Transfer of mixture of funds and equities
If you are transferring a mixture of funds and equities, this will need to be entered on the Wrap platform as two transfers. You will see add another transfer at the bottom of the expectation you are creating.
Step 6: Enter adviser charges details
- Once all details have been confirmed, please select “Next: adviser charges”.
- Here you will enter details of any adviser charges to be applied. Adviser charges will be paid from the cash account, so please ensure there is enough cash in the Wrap cash account to make payment.
- Once you have confirmed this information, please select “Next: review”.
Step 7: Generate paperwork
- If all information is accurate in the review stage, please select 'next' to generate the paperwork required for the transfer.
- Documents which need to be signed by the client can be posted or sent to the client for electronic signing.
- Once you have generated all the documents please select the 'Submit' button.
Step 8: Submit documents
Once your client has signed the documents, please upload the documents to the client's document library, and e-mail either:
- wrap_money_in@abrdn.com for new clients
- transfers_in@abrdn.com for existing clients
If we do not receive an email from you informing us that the documents have been uploaded then we will not be able to progress with the transfer.
abrdn Client Servicing
Sunderland
SR43 4EE