- Go to the client and next to the tax wrapper click on Quick actions > Add regular payment
- Confirm if advice has been given
- Add the contribution value, payment frequency, start date and bank account
- Complete the next steps in the process
Setting up the Direct Debit
Direct Debit gives the client the option to take payments direct from their bank account. To allow abrdn to do this we require sight of the original direct debit instruction.
New Direct Debit
This can be posted to us or uploaded to the client’s document library with email confirmation sent to wrap_servicing@abrdn.com. We will apply new Direct Debit instructions within 10 working days with the first payment collected no sooner than 5-10 working days after applied. You can also complete an online Direct Debit but only if the client is present at the point the bank details are entered.
How to add and/or verify bank account for Direct Debit payments
You can find support on adding bank details here.
Existing Direct Debits
If your client has already submitted a Direct Debit instruction but this has not been used within 12 months please call our Client Engagement Hub on 0345 279 1001 who will reinstate the Direct Debit within 48 hours.
Can I amend or cancel a payment?
You can cancel or edit any active payments as long as we’re not in the process of collecting / receiving the payment.- To cancel a payment go to Clients > Product name > Payments in - cancel option
- To edit the regular payment go to Clients > Quick actions > Edit regular payment
Frequently asked questions about contributions on Wrap
What do I do if my client has over-subscribed?
We will receive a Notice of Discovery from HMRC and we will amend this on your behalf by moving the error monies to the Personal Portfolio. We factor in the growth by looking at the value of the ISA at the end of the relevant tax year.
Can I get a full breakdown of my client’s SIPP contributions?
Yes. You can call the Client Engagement Hub on 0345 279 1001 to request a certificate of contributions paid. This document is sent within 24 hours and will give a break down of gross and net contributions.
My client’s contributions have not been collecting as the Direct Debit had expired, what do I do?
If the Direct Debit hasn’t been used within 12 months you will need to call the Client Engagement Hub to reinstate the Direct Debit. It is best practice to check for any open “auto” lines on Clients > Select > product name > Active instructions > Contributions as if there are active auto lines, once the Direct Debit is reinstated the platform will automatically try to take all outstanding payments. Depending on client conversations, you can leave them active or cancel the auto lines.
How do I pay in employer/employee contributions?
Follow the steps, however it’s important you correctly identify the Payee:
- Individual – GROSS payments entered on Wrap, paid direct from the individual
- Individual Salary Deduction – GROSS payment is entered on Wrap, but we collect the net amount only
- Employer – These are entered as GROSS payments and we collect the GROSS amount.