Wrap & Fundzone contact us
Find contact details for our Wrap and Fundzone platforms.
Important information.
Wrap online help
You can find how to guides and answers to common questions in our help centre.
Our postal address
Aberdeen Client Servicing, Sunderland, SR43 4EE
Not with Wrap yet?
If you're looking to talk to us about how Wrap might suit your business, get in touch with our team.
Existing client servicing
Call us on:
Select options:
1. For SIPP queries
2. For Drawdown queries
3. For International Portfolio Bonds
4. For login and access to Wrap
5. For MPS and DFM queries
6. For chasing payments and plan valuations
7. For Wrap general enquiries
For non-urgent servicing queries such as removing/updating adviser access and change queries please email:
wrap_servicing@abrdn.com
wrap_sipp@abrdn.com (for SIPP only)
Staying secure
We may monitor and/or record calls to protect you and us, and help with our training. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.
Contacts and information for other key processes
Submitting Wrap documents
- Name of document(s) uploaded
- Client WP account number
- Date and time of upload to the document library
New clients on Wrap
Trust documents
ISA and Personal Portfolio transfers – existing clients
SIPP Cash Transfer – existing clients
SIPP In Specie Transfer
Power of Attorney
New Direct Debit Instruction – existing clients
Complaints
We pride ourselves on our service but recognise that sometimes things can go wrong. If we fall short of your expectations, please tell us so that we can try and resolve the situation.
Accessibility
Find out about accessibility tools and further support for you and your clients, from communications in additional formats to usability of our websites and platforms.