Self-Investor support
Everything you need to know to help you manage your account.
This page is for existing abrdn self-investor customers (account numbers starting SM)
Manage your account online
Log in to view your account balance, make top-ups, change your investments, transfer a different ISA, view your account documents and more.
Transferring your other accounts to abrdn
You can transfer:
A Stocks and Shares from a different provider for the current tax year. You can only transfer these in full.
- Any Stocks and Shares ISAs from the previous years from different providers. You can transfer the full amount or just part of these.
- Cash ISAs from the current tax year must be transferred in full. For previous tax years you can transfer some of your cash or the full amount.
You should check with your current provider if you will be charged for transferring your ISA.
If you wish to transfer part of an ISA from another provider please call our transfer team on 0800 1522 522. Your investments can be re-registered in an ISA with us as long as we offer the same funds in the same share class, and your existing ISA plan manager supports this. If not, your existing ISA plan manager will sell the investments and transfer as cash. The minimum amount you can transfer to us is £500, with further transfers requiring a minimum of £100. You must already have a Self Investor ISA to be able to transfer another ISA in.
If you transfer as cash you'll be out of the market until the transfer is complete. You won't lose out if the market falls but your money won't be subject to any potential income or growth if the markets rise in this period.
What can I transfer into a Trading account?
You can re-register investments from General Investments Accounts, Trading Accounts, Fund Trading and Dealing accounts into our Trading Account as long as we offer the same funds in the same share class, and your existing provider supports this.
If you re-register at least one fund to our Trading Account, you can also transfer any other funds you hold that aren't available from Self Investor as cash.
The minimum amount you can transfer to us if £500, with further transfers requiring a minimum of £100.
If you transfer as cash you'll be out of the market until the transfer is complete. You won't lose out if the market but your money won't be subject to any potential income or growth if the market rises in this period. Once the transfer is complete you'll need to choose your funds to invest in.
If you're transferring funds you'll remain invested during the transfer. You'll be unable to switch or sell these funds while the market falls or rises during this time. You must already have a Self Investor Trading Account to be able to transfer other investments in.
How do I transfer other investments I have to Self Investor?
Log in to Self Investor
Log in to Self Investor and choose which account you want to transfer into - a Stocks & Shares ISA or Trading Account
Online Application
Complete the online application and then print, sign, date and return the transfer form to us. Please include your sort code if transferring a Cash ISA from a bank.
We'll take it from there
We'll arrange the transfer for you so you won't need to do anything. We'll ask your existing provider to transfer your account as cash and/or your investments to Self Investor.
Fees and charges for your abrdn self-investor account
The total fees and charges are made up of:
- the account charge (the cost of the services we provide you)
- the total fund charge (which you pay to invest in a specific fund)
Fund charges vary depending on what you choose to invest in.
Our platform charges
| Value of platform eligible assets | Annual platform charge |
|---|---|
| On the first £200,000 | 0.35% |
| £200,000+ | 0.20% |
Interest rates
Each Self Investor customer automatically has access to a Smart+ Cash account. In addition, you may have cash balances held within the Smart+ Stocks and Shares Individual Savings Account (ISA) and the Trading Account.
The annual gross interest rate we pay you on the ISA and Trading Account cash balances is calculated with reference to the Bank of England base rate. This means that you can always work out what the interest rate paid will be, using the table below (paid rates are rounded up to the nearest 0.01%).
| Base rate (per tier) | % of interest paid to customers |
|---|---|
| 0.00% - 0.50% | 0% |
| 0.50% - 1.00% | 30% |
| 1.00% - 2.00% | 50% |
| 2.00% - 5.00% | 70% |
| 5.00% + | 100% |
For example, under the base rate announced on 7th November 2024 of 4.75%, the rate we pay to customers on wrapper cash accounts is 2.58% per annum. This is calculated as 0% of the first 0.50%, plus 30% of the next 0.50%, plus 50% of the next 1.00%, plus 70% of the next 3.00%; i.e. 0.00% + 0.15% + 0.50% + 1.93% = 2.58%.
Interest is calculated daily and will be paid into your ISA or Trading Account on the last working day of each month. If the base rate is negative this table will not apply, and paid rates may become negative. When the Bank of England base rate changes, the rate we pay you will be updated within five working days.
If you or your client holds £50,000 in cash in various products, they will have received the interest below over the course of 2023:
| From | To | Base Rate | Paid Rate | Interest earned in each period for a static cash holding of £50,000.00* |
|---|---|---|---|---|
| 01/01/2023 | 02/02/2023 | 3.50% | 1.70% | £76.85 |
| 03/02/2023 | 23/03/2023 | 4.00% | 2.05% | £137.60 |
| 24/03/2023 | 11/05/2023 | 4.25% | 2.23% | £149.68 |
| 12/05/2023 | 22/06/2023 | 4.50% | 2.40% | £138.08 |
| 23/06/2023 | 03/08/2023 | 5.00% | 2.75% | £158.22 |
| 04/08/2023 | 31/12/2023 | 5.25% | 3.00% | £616.44 |
*across Self Investor ISA Stocks & Shares or Trading Account.
Retained rates of interest
The rate we earn from our banking partner(s) may be higher or lower than base rate, and may vary daily. We retain any additional interest earned, which is taken directly from the interest received from the banks(s), so will not appear as a separate charge.
Other interest
No interest is paid on cash in your Smart+ Cash account. We use investment and administration accounts when money is being paid in to and taken out of accounts held with us including when investment funds are bought and sold and when investment income is paid from a fund. No interest is paid on money in these accounts.
Funds available for your abrdn self-investor account
Contacting us
Call Us
0800 1522 522
Monday to Friday: 9am - 5pm
Email us
If you've got a non-urgent query you can email us. Please remember email is not secure so don’t send personal details.
(This mail box can only deal with inquiries about Self Investor – not any other accounts).