Signatures and scanned documents

Online e-signatures solutions

We will still require wet signatures for Trust Deeds and Powers of Attorney as these documents need to be witnessed for legal reasons. However, we will now accept the online summary of a Lasting Power of Attorney (LPOA) registered in England and Wales, through the Online Public Guardian System.

E-signatures using your own provider

As well as our own on-platform solution, we also support documents signed using approved e-signature solutions. E-signatures can be used on our most frequently used documents, including new business and client instructions.

We will accept Standard, Advanced and Qualified signatures from these approved providers:

*Adobe Fill & Sign is not acceptable and will be rejected (does not comply with minimum standards).

For details on the documents where we will accept e-signatures download the Wrap quick guide.

You should upload instructions with an e-signature to the client document library on the platform. Once the document is uploaded to the client document library please send us an email to the relevant mailbox.

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Please note some exceptions

Please retain original copies with wet signatures as we may need to review originals at a future date.

Please remember that email is not a secure form of communication so you should not send personal or sensitive information including scanned documents.

Where we still require signatures

We will still require wet signatures for Trust Deeds and Powers of Attorney as these documents need to be witnessed for legal reasons.

We will also need wet signatures for External APS Forms (APS30 and APS33) as we need to send them to external providers (we cannot guarantee they will accept an e-signature) requesting the APS transfer and this is an HMRC requirement.

Additionally, the process for submitting Defined Benefit transfers remains unchanged. It is a process where we must still receive wet signatures and original documentation because of the requirements of ceding schemes. Please send the documentation by post. However, if you are sending the documentation less than working 5 days before the client's guarantee date, by exception, we'll initially accept the application by email to wrap_nb@abrdn.com. The original documents and wet signatures must follow by post.

Please retain original copies with wet signatures, as we may need to review originals at a future date.

For our most frequently used documents, including new business and client instructions, e-signature can now be used.

Where we can accept scanned documents

We can accept scanned copies of original (including legal) documents and photos of original documents. You should upload copies of the scanned document to the client document library on the platform*.

Once the document is uploaded to the client document library please send us an email to the relevant mailbox.

Need our contact details? Get help with Wrap servicing

*Please note some exceptions:

Please retain original copies with wet signatures as we may need to review originals at a future date.

Please remember that email is not a secure form of communication so you should not send personal or sensitive information including scanned documents.